Unpacked Support

Help with the Unpacked app, subscriptions, and account questions.

Contact Us

Email support@unpackedapp.com with a description of your question or issue. Please include your device type and iOS version when reporting a technical problem. We aim to respond within two business days.

Subscriptions and Purchases

Subscriptions are purchased and managed through your Apple ID. To view, change, or cancel a subscription, open the Settings app, tap your name, then tap Subscriptions.

If you already purchased Unpacked but premium access is missing, open Unpacked, go to Settings, open the subscription screen, and choose Restore Purchases. Make sure the device is signed in with the Apple ID used for the original purchase.

Purchase or Restore Problems

• Confirm the device has an internet connection.
• Confirm App Store purchases are allowed on the device.
• Restart Unpacked and try Restore Purchases again.
• If the problem continues, email support with the exact error message. Do not send passwords or full payment details.

Privacy and Terms

Read our Privacy Policy and Terms of Use.